EDUCATION
University of California - Los Angeles
Bachelor of Science, Cognitive Science with Data Specialization
University of Cambridge
Undergraduate Certification, Cognitive Psychology
CERTIFICATIONS
Pendo Academy - Product Analytics (11/2024)
PROFESSIONAL EXPERIENCE
LoanSnap Inc.
Product Operations Specialist
September 2023 - Present
• In charge of completing the processing, closing, funding and onboarding of all loans on the company's platform LoanFlow, Encompass and SnapDocs
• Serving as the main point of contact for servicing and settlement companies LoanSnap is partnering with
• Finding the glitches and discrepancies on LoanFlow product and Encompass and collaborating with the tech team for solutions
• Conducting compliance research on all loan closings to comply with the state and federal regulations
• Closed and funded more than 60 loans since September 2023
• In charge of writing and preparing Operations Team SOPs and KPIs.
• Partnered with the SDR team to collect and analyze user feedback for product development
Huspy
Strategic Growth & Business Development
July 2022 - August 2022
• Analyzed the mortgage and real estate market trends in the emirates of the UAE to create a prospective expansion plan
which guided Huspy to focus on Abu Dhabi, Sharjah and Ajman with PESTLE Analysis, Competitive Analysis, Primary and Secondary Product Analysis
• Analyzed the real estate market trends of Barcelona according to its residential regions and created the first strategic plan to expand the operations of Huspy in Barcelona determining the qualified regions for expansion using Excel
• Conducted research on Dubai's real estate regulations in order to understand the scope of contract exclusivity which was later used to strengthen Huspy's products created for real estate agents focused on user (customer) experience
• Partnered with the mortgage team, analyzed the volume and behavior of mortgage transactions in Dubai and Abu Dhabi in the past 5 years in a cross-functional team environment
• Worked alongside the product management team while reviewing Huspy's website and Customer Relationship Management (CRM) and sales automation tools in order to improve company's B2C GTM strategies.
Grit Asset Management
Investment Analyst
September 2020 - September 2021
• Conducted company analysis, secondary product analysis and competitor analysis evaluating their market performance to be discussed during weekly meetings
• Conducted industrial analysis and PESTLE Analysis for potential markets to be invested such as raw materials, entertainment and manufacturing
• Analyzed the performance of ongoing investments and decided to either keep or disinvest in the next quarter
• Pitched two company analyses which gave 13% in the annual returns becoming valuable additions to Mr Çotur’s portfolio research in Home Development and Cosmetics industries.